How we do it

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In an effort to simplify the acquisitions process, AEP offers an out-of-print search service. If a title is classified “out-of-print” or “out of stock indefinitely,” we will, upon your request, search our worldwide network of out-of-print dealers to find uncirculated or quality used versions of the title.

In order to provide the best service possible, AEP Books and Media provides each client with a dedicated personal account manager who oversees all aspects of their account, answers questions, makes special arrangements, and professionally expedites orders.

Tailored Shipping Arrangements

Customized shipping arrangements for each order, is just another way AEP can personalize each order and provide superior customer service. We can offer you shipping to APO/ FPOs, overseas shipping, ship-to addresses, special delivery such as hotels or conferences, expedited shipping options (extra cost) basically AEP can tailor our shipping methods to meet your needs. Wherever you need it, we can get it there.

Flexible Payment Terms

We work with you to accommodate your payment terms. AEP Books and Media accepts PO's, contracts, BPA's, pre-payment, check, EFT and all major credit cards (Visa, MasterCard and American Express.) We can offer each client the ability to customize invoicing - by lot (total order after shipment), per shipment, pre-pay or per box per shipment.

Return Policy:

We appreciate your business and hope that the products you order meet your expectations. If for any reason you are not completely satisfied with a purchase, you may return the items in salable condition within 30 days for a full refund of the purchase price. In order to receive a refund you must contact customerservice@aepbooks.com and get authorization to send back the items.

We appreciate your business and hope that the products you order meet your expectations. If for any reason you are not completely satisfied with a purchase, you may return the items in salable condition within 30 days for a full refund of the purchase price. Because of limitations placed on AEP by some publishers, certain special order titles may not be returnable and/or may be subject to a restocking fee. We will notify you of these conditions before fulfilling the order.

Our FAQ pages have the answers to most of your questions. If you are unable to locate the answer you need, feel free to e-mail or phone us at sales@aepbooks.com or 1-800-311-1522.

Visitors Cart

Every visitor to our online shop will be given a 'Visitors Cart'. This allows the visitor to store their products in a temporary shopping cart. Once the visitor leaves the online shop, so will the contents of their shopping cart.

The following is a list of all categories of frequently asked questions currently in our database.

If you are unable to locate the answer you need, feel free to e-mail or phone us at sales@aepbooks.com or
1-800-311-1522.